Refund policy

 

At Greener Bark, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes, issues may arise with your order. Due to the nature of the products we sell, we have established the following Return Policy:

1. Returns and Exchanges Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@greenerbark.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question(s) at info@greenerbark.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

2. Damaged or Defective Items:

In the unfortunate event that you receive a damaged or defective product, we will gladly offer a replacement or refund. Please follow these steps:

• Contact Greener Bark within 7 days of receiving your order at info@greenerbark.com
• Provide clear photos of the damaged or defective product, along with your order number and a brief description of the issue.
• Our Customer Support Team will review your request and provide you with instructions on how to proceed with the return or replacement process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

6. Cancellation Policy:

Orders cannot be canceled once they have been placed. Please review your order carefully before completing the purchase.

7. Contact Information:

If you have any questions or concerns about our Return Policy, please feel free to contact info@greenerbark.com

8. Changes to the Return Policy:

We reserve the right to modify or update our Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By placing an order on our website, you agree to abide by the terms and conditions of this Return Policy. We appreciate your understanding and thank you for shopping at Greener Bark.